Cargo theft
A missing trailer, an emptied container, a load that never arrived. We trace the route of the goods. We look for where and how they disappeared. Your insurer, your lawyers and the police receive a ready-to-use file. Call as soon as the loss is noticed: the first 24 to 48 hours matter.
- Critical window
- The first 24 to 48 hours. The sooner we step in, the more evidence and goods can be recovered.
- Territory
- Québec. Ontario and Canada–U.S. corridors in collaboration with locally licensed partners.
- Deliverable
- Investigation report usable as evidence, numbered exhibits, chain of custody.
Situations we handle
Theft in transit
Trailer or tractor stolen at a rest stop, relay point or holding yard. Telematics, cameras, witnesses.
Trailers, tractors and equipment
Theft of trailers, tractors, heavy vehicles or equipment from a site, a yard or a client.
Fuel theft
Siphoning, fuel card fraud, unexplained consumption gaps across a fleet.
Warehouse theft
Inventory gaps, missing pallets, unauthorised access. Review of access, shifts and procedures.
Inside help
Recurring losses on the same route, shift or client. A discreet, lawful investigation.
Learn more →Disputed delivery
Goods marked delivered but never received, or received short. Proof of delivery checked.
Resale and fencing
Spotting the goods on secondary markets, online or at resellers.
Learn more →Video analysis
Review of footage from docks, yards and transfer points to build the timeline and identify vehicles.
Seals and chain of custody
Checking seal numbers, bills of lading and every handover, from loading to delivery.
Prevention GPS trackers
Discreet trackers installed and monitored on your at-risk trailers and loads. Always on your own property, with your written authorisation.
Recovery with the police
We document and locate; the police step in. We hand them a ready-to-use file.
Fake carrier
A load handed to a company posing as a carrier falls under our Freight fraud service.
Learn more →Cargo insurance claim
Investigations for insurers and adjusters fall under our Insurance investigations service.
Learn more →
Method
Every step documented. Every piece of evidence dated.
We do not just look for the goods. We document what happened.
- 01
Securing evidence — 0 to 48 h
Preserving telematics data, video, access logs, bills of lading and messages before they are overwritten.
- 02
Reconstructing the route
Detailed timeline from loading to the point of loss: GPS, electronic logs, cameras, tolls, witnesses.
- 03
Identifying those involved
Checking identities, companies, vehicles and the links between them. Open-source and public record searches.
- 04
Recovery and coordination
Locating the goods, liaising with the police, the insurer and your legal advisers.
- 05
Investigation report
Structured report, numbered exhibits, chain of custody, signed written statements when needed.
For the carrier
Protect the client relationship and the claim
Show the diligence exercised, document the loss, support the claim with the cargo insurer.
For the insurer
A neutral, verifiable report
Circumstances established, type and value of the loss documented, fraud signs flagged.
For the lawyer
Evidence ready for the case
Chain of custody, signed written statements, investigator testimony in recovery or subrogation.
Frequently asked questions
Should we file a police report first?
Yes, and we help you do it properly. Our investigation complements the police’s. We give the file the time and expertise it needs.
How long does an investigation take?
It depends on the situation. The first 48 hours secure the evidence. What follows is set in the mandate, with a written estimate before work starts.
Will my insurer be able to use your report?
Our reports are built to be checked: dated facts, cited sources, numbered exhibits, chain of custody. The decision belongs to the insurer. It has a neutral, documented report.
Do you work outside Québec?
We work directly in Québec. In Ontario and along the Canada–U.S. corridors, we work with locally licensed partners.
Can you install GPS trackers on our trailers?
Yes, for prevention, on your own trailers and loads, with your written authorisation. We never install a tracker on property that does not belong to the client.
Related services
Missing a load?
Call 514-339-9119, 7 days a week. Guaranteed call-back within 2 hours. Or write to us: a licensed investigator usually replies within 24 business hours.